Shipping & Returns

 

Shipping Information

Shipping rates are for the continental US only. Please contact us at [email protected] if you would like to arrange for shipping outside the US.

Heavyweight, over-sized and freight items will be noted prior to purchasing. Please contact us at [email protected] for a shipping quote on these items. You will be billed a second time for shipping on these items.

We make every effort to ship orders within 7 business days* (We do not ship on Saturday, Sunday or holidays). Please allow 10-15 days for your order to be shipped. This may change during peak times. De JONG & Co. is not responsible for service transit times. All orders are shipped UPS Ground.

*Expedited shipping rates requested after 2 pm EST will be processed the next business day.

 

Returns & Exchanges

Our policy lasts 30 days. If 30 days have transpired since your purchase, we cannot offer a refund or exchange. 

To be eligible for a return:
As soon as is possible, please contact us at [email protected] to request a Return Authorization number.
Only items with a Return Authorization number printed clearly on the outside of the box will be accepted for return or exchange.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom furniture orders may be subject to a restocking fee or in some cases may not be refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, a full or partial refund will be processed, and will be applied to your credit card or original method of payment. 

Sale Items (if applicable)
All sale items are final, only regularly priced items are available for refund.

Exchanges (if applicable)
We will replace items if they are defective or damaged upon arrival.  If you need to exchange an item, send us an email at [email protected] We will issue you a Return Authorization Number for the return and will release your replacement item as soon as the original is received in our warehouse. 

Any damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a Return Authorization Number and a replacement order.

Gifts
If the item was marked as a gift when purchased, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to gift at a later time, we will send a refund to the gift giver or original purchaser.

 

Return Shipping
You must have a Return Authorization Number.
You will be responsible for paying all shipping costs to return your item(s). Shipping costs are non-refundable. If you receive a refund (full or partial), the cost of return shipping will be deducted from the refund. 

Depending on your location, the time it takes for your exchanged product to arrive may vary.

As we cannot guarantee that we will receive your returned item, we encourage you to use a trackable shipping service and/or purchase shipping insurance.

 

White Glove Delivery Service

All of our furniture, custom furniture, and larger or heavier pieces we choose to ship solely using White Glove Delivery Services. This is to ensure the safe and quality arrival of your piece. White Glove Delivery includes the inspection, packaging, shipping, delivery, placement, and in some cases installation of a piece. The pricing of this service will be clearly provided prior to purchase and is subject to the size, weight, and location of delivery. In continuation with our above Return Policy, this shipping service is non-refundable.