Ordering, Shipping & Returns

 

Ordering

Ordering Information

Home Goods

Please visit our online web store here to purchase items.

Furniture

To place an order for furniture please email us at [email protected]

Availability

Home Goods

We update our web store inventory frequently and make an effort to keep all of our goods in stock. Should you order an item that is mistakenly not in stock we will notify you within 72 hours and issue an immediate refund. If an item is not in stock please feel free to contact us for next availability.

Furniture

We do our best to keep all of our standard furniture pieces in stock. Feel free to contact us about our available inventory.

Custom Furniture

Custom or customized items are available with varying lead times. If you are interested in placing a custom order feel free to contact us at [email protected] Once an order is acknowledged and processed with both design approval and an initial deposit we will then provide a lead time for production. Our lead times are an estimated window of completion and should not be construed as a hard deadline. Should your order not be completed in this window we will contact you as soon as possible. Orders that are not completed within our estimated lead times are not eligible for return or refund. Should your project require a specific deadline please let us know as soon as possible and we will do our best to accommodate your needs.

Shipping & Returns

Shipping Information

Shipping rates are for the continental US only. Please contact us at [email protected] if you would like to arrange for shipping outside the US.

Heavyweight, over-sized and freight items will be noted prior to purchasing. Please contact us at [email protected] for a shipping quote on these items. You will be billed a second time for shipping on these items.

We make every effort to ship orders within 7 business days* (We do not ship on Saturday, Sunday or holidays). Please allow 10-15 days for your order to be shipped. This may change during peak times. De JONG & Co. is not responsible for service transit times. All orders are shipped UPS Ground.

*Expedited shipping rates requested after 2 pm EST will be processed the next business day.

White Glove Delivery Service

All of our furniture, custom furniture, and larger or heavier pieces we choose to ship solely using White Glove Delivery Services. This is to ensure the safe and quality arrival of your piece. White Glove Delivery includes the inspection, packaging, shipping, delivery, placement, and in some cases installation of a piece. The pricing of this service will be clearly provided prior to purchase and is subject to the size, weight, and location of delivery. In continuation with our above Return Policy, this shipping service is non-refundable.

Returns & Exchanges

Our policy lasts 15 days. If 15 days have transpired since your purchase, we cannot offer a refund or exchange.

To be eligible for a return:

Home Goods

As soon as possible, please contact us at [email protected] to request a Return Authorization number.

Only items with a Return Authorization number printed clearly on the outside of the box will be accepted for return or exchange.

Item(s) must be unused and in the same condition they are received. They must also be in the original packaging.

Furniture

All sales on custom or customized items are final. We do not accept returns on any custom items.

We do not accept returns on furniture with the exception of defect or damage due to shipping. Item(s) are to be immediately inspected upon arrival. If defect or damage has occurred the customer must not accept the piece from the shipper. Once a piece is accepted by the shipper we can not guarantee a return. If a piece is rejected upon arrival the customer must notify us immediately with a reason for rejection. If the reason for rejection is approved then we will notify the customer with a lead time for repair or replacement of the piece. If the reason for rejection is not approved then the customer must bear all additional shipping costs associated with the rejection. We do not accept returns on pieces due to issues of material coloration, wood grain, knots, sapwood or similar variation.

Custom and Made-to-Order Furniture

Once an order is acknowledged and processed with both design approval and an initial deposit we will then provide a lead time for production. Our lead times are an estimated window of completion and should not be construed as a hard deadline. Should your order not be completed in this window we will contact you as soon as possible. Orders that are not completed within our estimated lead times are not eligible for return or refund. Should your project require a specific deadline please let us know as soon as possible and we will do our best to accommodate your needs.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, a full or partial refund will be processed, and will be applied to your credit card or original method of payment. 

Sale Items (if applicable)

All sale items are final, only regularly priced items are available for refund.

Exchanges (if applicable)

We will replace items if they are defective or damaged upon arrival. If you need to exchange an item, send us an email at [email protected] We will issue you a Return Authorization Number for the return and will release your replacement item as soon as the original is received in our warehouse. 

Any damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a Return Authorization Number and a replacement order.

Return Shipping

You must have a Return Authorization Number.

You will be responsible for paying all shipping costs to return your item(s). Shipping costs are non-refundable. If you receive a refund (full or partial), the cost of return shipping will be deducted from the refund. 

Depending on your location, the time it takes for your exchanged product to arrive may vary.

As we cannot guarantee that we will receive your returned item, we encourage you to use a trackable shipping service and/or purchase shipping insurance.